LocalePilot sells plans and credit top-ups, which are digital goods delivered to your workspace immediately on payment. Plan and credit purchases are not refundable — this applies whether the credits have been spent or are still sitting unused in your balance.
Please buy the plan or top-up you need. Every new workspace starts with a free credit balance so you can try the product before paying anything.
Plans and top-ups are one-time purchases. A monthly or yearly plan is paid once, up front, and does not renew automatically — nothing bills you again, so there is nothing to cancel. Your plan stays active until the end of the period you paid for, and we do not refund a period that has started. Credits do not expire while your account is open, including credits that came with a plan after the plan ends.
You can request account deletion at any time — see the Privacy Policy.
The above is about refunds. It does not cover a payment that went wrong, which is a different matter: if we take money and do not deliver, we return it. Specifically —
Write to kashyapbhattengg7193@gmail.com from the address on your account with the order or payment identifier. We respond within 3 working days. Approved returns go back to the original payment method through Razorpay and usually reach your account within 5–7 working days, depending on your bank.
Because purchases are final, ask us anything first — kashyapbhattengg7193@gmail.com. We would rather answer a question than take money for something that turns out not to fit.