Credits are consumed the moment translation work runs, and that work has a real cost to us. Spent credits are non-refundable.
If you bought a pack and have not used any of it, write to us within 7 days of the purchase and we will refund it in full. Partly used packs are not refundable.
If money left your account but credits were not added, or you were charged twice, contact us with the payment reference. Confirmed failed and duplicate payments are refunded in full — this is not discretionary.
Email kashyapbhatt7193@gmail.com from the address on your account, with the order or payment identifier and what went wrong. We respond within 3 working days.
Approved refunds are returned to the original payment method through Razorpay. Once we initiate a refund it usually reaches your account within 5–7 working days, depending on your bank. We cannot refund to a different account or method.
There is no subscription to cancel — credits are bought one pack at a time, so simply stop buying. You can request account deletion at any time; see the Privacy Policy.